Fimple is a product company dedicated to building a cloud-native, highly composable, and extensible platform to address the end-to-end needs of digital, disruptive, and emerging financial players seeking agility. We provide a modern platform with robust ecosystem and marketplace support to power businesses in a rapidly changing market.
We are seeking a talented and motivated Technical Account Manager (TAM) to join our team. The ideal candidate will play a key role in fostering strong relationships with customers, ensuring their success, and providing technical expertise. As a TAM, you will communicate with clients regularly, addressing technical concerns and delivering solutions that drive customer satisfaction.
What Will The Right Person Look Like?
- Bachelor’s degree in Computer Science, Information Technology, or a related field; a master’s degree is a plus.
- Proven experience in a customer-facing role, with a strong background in technical account management or customer success.
- Exceptional communication and interpersonal skills with fluency in English (both written and verbal).
- Ability to manage customer accounts, understand their technical needs, and provide tailored solutions.
- Strong problem-solving skills with the ability to address complex technical issues and escalate when necessary.
- Knowledge of cloud technologies, SaaS solutions, or financial platforms is highly advantageous.
- Strong organizational skills with an ability to track multiple customer accounts and manage priorities.
- Willingness to travel periodically for customer visits and on-site meetings.
What Will You Be Doing?
- Serve as the primary technical point of contact for customers, managing their technical issues and feedback.
- Visit customers regularly to gather feedback, discuss technical challenges, and ensure satisfaction with our platform.
- Provide ongoing technical guidance, ensuring customers understand the capabilities of the platform and are maximizing its potential.
- Act as an advocate for customers within Fimple, ensuring their needs and concerns are addressed promptly.
- Collaborate with engineering and product teams to resolve technical issues and improve platform features based on customer feedback.
- Track, document, and communicate customer interactions, ensuring issues are resolved and recorded systematically.
- Conduct technical training sessions and product demonstrations for customers to increase their platform proficiency.
- Proactively identify and address any issues that may impact customer success, working to prevent potential problems before they arise.
- Develop and maintain strong relationships with key stakeholders at customer organizations to drive long-term partnerships.
- Assist in creating and refining customer success strategies, improving overall customer experience and retention.
- Prepare regular reports on technical issues, customer feedback, and progress towards resolution, ensuring alignment with customer goals.
If you are a skilled communicator with a passion for customer success and technical problem-solving, we’d love to meet you. Join us at Fimple and play a pivotal role in ensuring our customers’ success in the ever-evolving financial technology landscape.
