Fimple is a product company that is solely focused on building a cloud native, highly composable and extendible platform to serve end to end platform requirements of digital, disruptive and new entrant financial players that need the agility. We provide a modern, highly composable and extensible platform with great ecosystem/marketplace support to power the business needs and let them thrive in a rapidly changing market.
We are seeking a highly skilled and motivated Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in managing and maintaining strong relationships with our customers. We are looking for a candidate who has excellent communication skills, fluency in English. The main responsibility area will be working closely with customers to increase their satisfaction & retention.
What Will The Right Person Look Like?
– Bachelor’s degree in Computer Science, Information Technology, or a related field. A master’s degree is preferred.
– Proven work experience in customer support or a related role.
– Strong communication and interpersonal skills, with fluency in English.
– Experience in managing customer success processes and handling customer feedback.
– Knowledge of the banking industry and its related processes.
– Excellent problem-solving and decision-making abilities.
– Strong organizational skills and attention to detail.
– Ability to work independently and as part of a team.
What Will You Be Doing?
– Serve as the primary point of contact for customers, managing and resolving their feedback.
– Visiting customers periodically to discuss their satisfaction and improvement areas.
– Track and document customer interactions and resolutions in a detailed and organized manner.
– Collaborate with cross-functional teams to address customer needs, provide solutions, and improve overall customer satisfaction.
– Proactively identify and address potential issues or concerns raised by customers, escalating as necessary.
– Maintain a deep understanding of our products and services to effectively communicate with customers and provide appropriate guidance and support.
– Assist in the development and implementation of customer success strategies and initiatives.
– Prepare regular reports on customer interactions, feedback, and trends to identify areas for improvement.
