Customer Success Manager

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Fimple is a product company that is solely focused on building a cloud native, highly composable and extendible platform to serve end to end platform requirements of digital, disruptive and new entrant financial players that need the agility. We provide a modern, highly composable and extensible platform with great ecosystem/marketplace support to power the business needs and let them thrive in a rapidly changing market.

We are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will play a crucial role in managing and maintaining strong relationships with our customers. We are looking for a candidate who has excellent communication skills, fluency in English, and a strong background in customer support. The ideal candidate should be able to effectively manage customer support processes, have experience in the banking industry, and be proactive in resolving customer issues.

What Will The Right Person Look Like?

  • Bachelor’s degree in Computer Science, Information Technology, or a related field. A master’s degree is preferred.
  • Proven work experience in customer support or a related role.
  • Strong communication and interpersonal skills, with fluency in English.
  • Experience in managing customer support processes and handling customer inquiries.
  • Knowledge of the banking industry and its related processes.
  • Excellent problem-solving and decision-making abilities.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer support software and tools.

 What Will You Be Doing?

  • Serve as the primary point of contact for customers, managing and resolving their inquiries and issues.
  • Ensure timely and accurate responses to customer inquiries through various channels, including phone calls and emails.
  • Track and document customer interactions and resolutions in a detailed and organized manner.
  • Collaborate with cross-functional teams to address customer needs, provide solutions, and improve overall customer satisfaction.
  • Proactively identify and address potential issues or concerns raised by customers, escalating as necessary.
  • Maintain a deep understanding of our products and services to effectively communicate with customers and provide appropriate guidance and support.
  • Assist in the development and implementation of customer success strategies and initiatives.
  • Prepare regular reports on customer interactions, feedback, and trends to identify areas for improvement.

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